Contact information

PAVO — Customer Support & Contact Information

At PAVO, customer satisfaction and transparent communication are at the heart of our operations. Whether you have questions regarding our products, need assistance tracking a shipped order, or wish to submit a return or cancellation request, our dedicated Customer Support Team is here to help every step of the way.

1. How to Get in Touch

For all order-related inquiries, cancellation requests, defect claims, or general questions, please reach out to us using the official contact channels below:

  • Brand Name: PAVO

  • Registered Entity Owner: Meena Rani

  • Customer Support Email: zenvoras.in@gmail.com

  • Registered Operating Address:

    PAVO

    Lubh (Jonta Road),

    District Kangra, Himachal Pradesh (H.P.),

    Pincode: 176023, India

2. Customer Support Hours & SLA

To ensure prompt resolution of your inquiries, our support desk operates under the following guidelines:

  • Operating Hours: Monday to Saturday | 9:00 AM – 6:00 PM IST (excluding national holidays)

  • Email Response Time: We strive to acknowledge and address all written inquiries within 24 to 48 business hours.

  • Order Inquiries: When emailing us about an existing order, please include your Order Number in the subject line (e.g., Order Inquiry - #10234) to help our team assist you faster.

3. Quick Assistance Guide

To help route your request to the right team, please refer to the following guidelines:

Inquiry Type Action Required
Order Cancellations Email us within 2 calendar days of purchase with your assigned order number.
Damaged / Defective Items Email us within 7 calendar days of delivery with photos/videos of the defect and packaging label.
Shipping & Tracking Refer to the tracking link sent via email/SMS, or email us if tracking updates stall for more than 3 business days.
General Feedback / Suggestions Send us an email anytime; we value your feedback!

4. Commitment to Our Customers

We handle every inquiry on an individual basis with care, fairness, and speed. We sincerely appreciate your trust in PAVO and are committed to making your shopping experience smooth and reliable.