PAVO — Privacy Policy

At PAVO, accessible from our website, protecting the privacy of our visitors and customers is very important to us. This Privacy Policy outlines the types of personal information we collect, how we use it, and how we protect your details.

1. Information We Collect

When you visit our site or make a purchase, we may collect the following information:

• Personal Details: Your name, email address, shipping address, and telephone number when you place an order or contact customer care.

• Payment Data: Transaction details required to fulfill your order. Payment processing is handled directly by secure, encrypted third-party payment gateways (we do not store your complete card or bank account numbers on our servers).

• Order History: Details about the products you purchase and your interactions with our support team.

• Technical Data: Basic device information, IP addresses, and browsing patterns collected via standard cookies to ensure the website functions properly.

2. How We Use Your Information

We use the information we collect solely for business operations and customer support, including to:

• Process, fulfill, and ship your orders directly from our central warehouse.

• Send you order confirmations, tracking details, and updates regarding your purchase.

• Respond to customer service inquiries, return/cancellation requests, or general feedback.

• Prevent fraudulent transactions and secure our platform.

• Improve our products, services, and overall website performance.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We only share necessary data with trusted service providers who help us operate our business, such as:

• Logistics & Courier Partners: To deliver your orders to your provided shipping address.

• Payment Gateways: To process your transactions securely.

• Legal Requirements: If required by law, court order, or government authority to protect our rights and comply with legal obligations.

4. Data Security

We take appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please keep in mind that no method of transmission over the internet or method of electronic storage is 100% secure.

5. Cookies

Our website uses cookies to enhance your browsing experience, remember items in your shopping cart, and analyze general site traffic. You can choose to disable cookies through your individual browser settings, though some features of the website may not function properly as a result.

6. Your Rights

You have the right to:

• Access, update, or correct the personal information we hold about you.

• Request the deletion of your personal account details (subject to legal or order-record retention requirements).

• Opt out of any promotional communications or newsletters by following the unsubscribe link or contacting us directly.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operational practices or legal requirements. Any changes will be posted directly on this page with an updated effective date.

8. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:

• Brand Name: PAVO

• Owner: Meena Rani

• Email: zenvoras.in@gmail.com

• Address: Lubh (Jonta Road), District Kangra, Himachal Pradesh, 176023, India