PAVO — Return & Refund Policy

At PAVO, we want you to be completely satisfied with your purchase. Every product is carefully inspected and shipped directly from our central warehouse. If you encounter any issue with your order, we are here to help.

1. Cancellations & Refunds Before/After Shipment

• Within 2 Days of Purchase: You can cancel your order within two (2) calendar days of placing it by sending an email with your order number to zenvoras.in@gmail.com. You will receive a full refund.

• If Cancelled After Shipment: If your cancellation request is processed after the package has already left our warehouse:

  • We will contact you to confirm your preferred refund method and process a 100% full refund.

  • You are welcome to keep the delivered product free of charge as a gesture of goodwill—no return shipping is required.

2. Damaged, Defective, or Incorrect Items

If your item arrives damaged during transit, defective, or different from what you ordered:

1. Notification Window: Please report the issue within seven (7) calendar days of receiving your package.

2. How to File a Claim: Send an email to zenvoras.in@gmail.com containing:

   • Your Order Number

   • A brief description of the defect or issue

   • Clear photos or video showing the damaged product, the original packaging, and the shipping label

3. Resolution Options: Once verified, our team will gladly offer you one of the following:

   • A free replacement item sent directly from our warehouse

   • A full or partial refund to your original payment method

   • PAVO store credit for future purchases

3. General Returns & Conditions

For standard return requests that fall outside of damaged/defective claims:

• Items must be in their original, unused condition, with all tags, accessories, and original packaging intact.

• Returns requested after the 7-day delivery window or on heavily used products may not be eligible for approval.

• Once your return request is reviewed and approved by our support desk, we will provide you with instructions on how to complete the process.

4. Refund Processing Timelines

• Processing Time: Once a refund is approved by our support team, funds will be initiated to your original payment method within 5 to 10 business days.

• Bank Delays: Please note that financial institutions may take additional time to post funds to your bank or card statement after we process the refund.

• Missing Refunds: If 10 business days have passed and you have not received your funds, please check with your bank first before reaching out to us at zenvoras.in@gmail.com.

5. Contact Information

If you have any questions regarding returns, refunds, or an existing claim, please contact us directly:

• Brand Name: PAVO

• Owner: Meena Rani

• Email: zenvoras.in@gmail.com

• Address: Lubh (Jonta Road), District Kangra, Himachal Pradesh, 176023, India